Support for BobTheBuilder

Q1: How do I log into BobTheBuilder?

A1: Your account is created by a BuildSmartr Inc. administrator. You will use your designated phone number to log in. An OTP (One-Time Password) will be sent via SMS to this number for verification. Once verified, your session will be managed securely.

Q2: I'm having trouble with the chat bot. What should I do?

A2: Please ensure your device has a stable internet connection. If the issue persists, try restarting the BobTheBuilder app. If you believe the bot is not responding correctly based on the project data, please provide feedback through the contact method below, mentioning the specific project and your query.

Q3: How do I see which projects I am part of?

A3: Your assigned projects are visible in the "Projects" tab within the Application. If a project is missing, please contact your BuildSmartr Inc. administrator.

Q4: Can I change my name or profile picture in the app?

A4: Yes, you can update your name, profile picture, and bio information within the "Settings" tab of the Application.

Q5: I've forgotten my password or can't receive an OTP.

A5: BobTheBuilder uses OTPs sent to your registered phone number for initial login or re-authentication. If you are not receiving OTPs, please check your SMS blocking settings, ensure your phone has network service, and that the registered phone number is correct with your BuildSmartr Inc. administrator. For persistent issues, contact support.

Primary Support Contact:

Please reach out to your designated BuildSmartr Inc. administrator or project manager first for immediate assistance related to your projects or account access.

For Technical App Issues:

When contacting us via email for technical issues, please provide as much detail as possible, including:

• Your phone number (used for login)
• The device you are using (e.g., iPhone 15, Samsung Galaxy S24)
• Operating System version (e.g., iOS 17.5, Android 15)
• The specific project you were working with (if relevant)
• A clear description of the issue
• Steps to reproduce the issue (if applicable)
• Screenshots (if helpful)