Privacy Policy for BobTheBuilder

Effective Date: June 15, 2026

Welcome to BobTheBuilder ("us," "we," or "our"), an application provided by BuildSmartr Inc. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, BobTheBuilder (the "Application"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Application.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. INFORMATION WE COLLECT

As users of BobTheBuilder are manually onboarded by an administrator from BuildSmartr Inc., the initial account setup primarily utilizes information already provided to BuildSmartr Inc. When you use the Application, we may collect the following information:

a. Personal Data:

  • Phone Number: Your phone number is used for account identification and authentication via a One-Time Password (OTP) verification process for logging into the Application.
  • User Profile Information (Optional): You may voluntarily provide or update additional personal information such as your name, profile image, and biography within the Application's settings. This information is not required to use the core functionality of the Application.

b. Usage Data:

  • Project Associations: Information about the projects you are associated with within the Application, as assigned by an administrator.
  • Chat History: The content of your conversations with the chatbots within the Application, including your queries and the bot's responses. This data is used to provide the service and may be used to improve the bot's performance for the specific project dataset it is trained on.
  • App Activity: We may collect information about your interactions with the Application, such as the features you use (e.g., navigating Projects, History, Chat, Settings tabs), and the time, frequency, and duration of your activities.

c. Device Data:

  • Standard technical information such as your mobile device ID, model, manufacturer, operating system, version information, and IP address may be collected automatically through standard app operations to ensure functionality and for troubleshooting purposes.

2. HOW WE USE YOUR INFORMATION

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

  • Manage your account and facilitate login via phone number and OTP, and maintain your login state using secure tokens.
  • Enable user-to-bot chat functionality based on project-specific datasets.
  • Display your project associations and chat history.
  • Allow you to manage your optional profile information (name, image, bio).
  • Monitor and analyze usage and trends to improve your experience with the Application and the performance of our chatbots.
  • Respond to your support requests and resolve issues.
  • Ensure the security and integrity of our Application.
  • Comply with legal obligations.

3. DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information to third parties. We may share information we have collected about you in certain situations:

a. Within BuildSmartr Inc.:

Information may be accessible to relevant personnel within BuildSmartr Inc. for the purposes of providing the service, support, and administration.

b. By Law or to Protect Rights:

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

c. Service Providers:

We may share your information with third-party service providers that perform services for us or on our behalf, such as OTP delivery, cloud hosting (e.g., Amazon Web Services - AWS), data analytics, and customer service. These service providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to maintain the confidentiality and security of your data.

d. Business Transfers:

In connection with any merger, sale of company assets of BuildSmartr Inc., financing, or acquisition of all or a portion of our business by another company, your information may be transferred.

4. DATA SECURITY

We, through BuildSmartr Inc., use administrative, technical, and physical security measures to help protect your personal information. Our application backend is hosted on Amazon Web Services (AWS), which provides robust security infrastructure. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, for as long as your account is active as an employee/client of BuildSmartr Inc., or as needed to provide you services via the Application. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. YOUR DATA PROTECTION RIGHTS

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. You can often update some of this information directly in the Application's settings.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us at support@bobthebuilder.ai or through your BuildSmartr Inc. administrator.

7. CHILDREN'S PRIVACY

BobTheBuilder is intended for use by professionals in the construction industry and is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personally identifiable information from children under these ages. If we become aware that a child under the relevant age has provided us with personal information without parental consent, we will take steps to delete such information.

8. CONTACT US

If you have questions or comments about this Privacy Policy, please contact us:

BuildSmartr Inc.

18860 24 Ave, Unit 110

Surrey, BC V3Z 0Y8

Canada

Email: support@bobthebuilder.ai

Website: https://bobthebuilder.ai/